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Help Center

Frequently asked questions

Everything you need to know about how Monarch Renewal works, what to expect, and how the clinical process operates.

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The Process

How it works

From intake to delivery — understanding each step of the Monarch Renewal process.

Clinical process
What happens after I submit my intake?+
A licensed physician reviews your responses within 8 hours. If your profile is suitable, a prescription is issued and your order is prepared for shipping. If your intake indicates a product isn't appropriate for you, you'll receive a clear explanation and a full refund.
How long does physician review take?+
Most reviews complete within 8 hours. You'll receive an email notification once your physician has completed the review, regardless of the outcome.
Can I speak with my physician directly?+
Yes. Your assigned physician is available for follow-up questions throughout your treatment. Communication occurs through our secure patient portal. Phone consultations are available for clinical concerns.
What if my intake is denied?+
If your physician determines a product isn't appropriate for you based on your intake, you'll receive a detailed explanation and a full refund. We don't charge for denied intakes. Your safety is more important than a sale.
Do I need to complete a new intake for each product?+
No. Our universal intake covers all products. If you're adding a second product, a shorter supplementary intake may be required depending on the compound and your health history.
How long does the intake form take?+
Approximately 5 minutes. The intake is comprehensive but focused — we ask what's clinically relevant, not what's convenient for us.
Products

Products & orders

Understanding the products, compounds, and options available at Monarch Renewal.

Products
What products are available?+
We offer GLP-1 weight support products (Semaglutide, Tirzepatide, Retatrutide), peptide recovery products (BPC-157 + TB-500, CJC-1295 + Ipamorelin, PT-141), longevity products (NAD+, Sermorelin, Methylene Blue), and performance blends. All require physician review and Rx.
What's the difference between 1-month and 3-month plans?+
1-month plans are a starting point — appropriate for first-time patients or those who want to assess tolerance before committing longer. 3-month plans offer better value (saving ~$98 on Semaglutide products) and allow for proper titration and sustained results. Your physician may recommend one over the other based on your intake.
Are these the same as brand-name medications?+
Our products use compounded versions of these compounds, prepared by State-licensed, state-compliant sterile compounding pharmacies. They contain the same active pharmaceutical ingredient as brand-name versions but are prepared as compounded formulations. Compounding allows for customized dosing and formulations not always available in brand form.
Clinical & Safety

Safety & clinical

The clinical standards, safety measures, and medical oversight behind every Monarch Renewal product.

Clinical safety
Do I need a prescription?+
Yes. All products require a physician-reviewed prescription based on your health intake. This is non-negotiable — your safety depends on appropriate clinical oversight, and these are prescription-only compounds. There are no exceptions.
Can I select my own dosage?+
No. Dosage is a clinical decision made by your physician based on your health intake, medical history, current medications, and the compound in question. Self-selected dosing of prescription compounds is unsafe and not permitted on our platform.
What are the potential side effects?+
Side effects vary by compound. GLP-1 products commonly cause nausea, especially in early phases — this is why titration (gradual dose increase) is standard. Peptide products have generally mild side effect profiles. Your physician will review your intake with known contraindications and side effect profiles in mind.
Who are the physicians reviewing my intake?+
All reviewing physicians are licensed US physicians with experience in the compounds they oversee. They are not automated systems or nurse practitioners operating without oversight. Your intake is reviewed by a real physician before any prescription is issued.
What if I have a pre-existing condition or take medications?+
Disclose all conditions and medications in your intake — this is critical for your safety. Your physician will review for interactions and contraindications. Some conditions or medications may make certain products inappropriate for you. Incomplete intake disclosure may result in order cancellation.
Are the pharmacies regulated?+
Yes. All compounds are from a licensed 503A pharmacy which are state licensed and state compliant sterile pharmacies. These pharmacies operate under state pharmacy board oversight and comply with all state and local standards.
Shipping & Payment

Shipping & payment

Delivery, payment, and everything you need to know about receiving your order.

Shipping
Do you ship outside Texas?+
Yes. We ship nationwide to all 50 US states from our licensed pharmacy partners. State-specific regulations may apply in some cases — your intake will flag any applicable restrictions.
How long does shipping take after approval?+
Once your physician approves your order, your order is typically prepared and shipped within 48–72 hours. Delivery typically takes 3–5 business days depending on your location.
Is shipping discreet?+
Yes. All shipments use plain, discreet packaging. No mention of the product name or contents on the exterior. Shipment information is included securely inside the package.
When am I charged?+
Payment is only charged after your physician approves your intake and your order is confirmed. You are not charged for denied intakes or during the review period.
What payment methods do you accept?+
All major credit cards, PayPal, Apple Pay, and Google Pay through our secure checkout powered by Stripe. All transactions are encrypted and PCI-compliant.
What is your refund policy?+
If your intake is denied, you receive a full refund. If your order has been shipped, refunds are not available for prescription compounds (as required by pharmacy regulations). Exceptions may apply — contact us directly. Full details in our Refund Policy.
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